Privacy Policy

Privacy Policy of Aurelène

About Our Privacy Policy
Aurelène values your privacy highly. We process only the data necessary to improve our services and handle the information we collect about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services offered by Aurelène. The effective date of these terms is [date]; any previous versions are replaced by this policy upon publication of a new version. This privacy policy explains what data we collect about you, how we use it, with whom and under what conditions it may be shared. Additionally, we explain how we store and protect your data and what rights you have regarding the information you provide to us, including rights granted under international and U.S. data protection laws.

If you have any questions about our privacy policy, you can contact our privacy officer. Their contact details can be found at the end of this document.

Data Processing

Below, we explain how we process your data, where we store it, the security measures we use, and who has access to your information.

E-commerce Software
Shopify
Our online store is built using Shopify software. Personal data you provide to us to support our services is shared with this platform. Shopify has access to your data to provide technical support but will never use it for other purposes. Shopify is bound by the agreement with us to implement appropriate security measures, such as SSL encryption and strict password policies. Shopify complies with applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Web Hosting
Shopify
We use Shopify for our web hosting and email services. Shopify processes personal data on our behalf and does not use your data for its own purposes. Shopify has implemented appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data.

Email and Business Communications
Google Workspace
We use Google Workspace for our business email communications. This service provider has implemented technical and organizational measures to prevent the misuse, loss, and unauthorized access of your data.

Purpose of Data Processing

We use your data solely to provide our services. This means the purpose of processing your data is always directly related to the request you make. We do not use your data for targeted marketing unless you have explicitly given your consent.

Automatically Collected Data
Data collected automatically (e.g., your IP address, web browser, and operating system) is used only to improve our services.

Cooperation in Tax and Criminal Investigations
In certain circumstances, Aurelène may be legally required to share your data in connection with tax or criminal investigations.

Retention Periods
We retain your data as long as you remain our customer. Certain data, such as invoices, are retained according to legally required retention periods.

Your Rights

Depending on your location, you may have specific rights under applicable privacy laws, including the GDPR for European customers and the CCPA for U.S. customers. These rights include:

  • Access: You have the right to request access to the personal data we hold about you.
  • Correction: You may request corrections to any inaccurate or incomplete information.
  • Deletion: You have the right to request the deletion of your personal data, subject to certain legal obligations.
  • Restriction: You may request the restriction of how your data is processed.
  • Data Portability: You may request a copy of your data in a machine-readable format.
  • Objection: You have the right to object to the processing of your data in specific circumstances.
  • Do Not Sell My Data (for U.S. customers): Under the CCPA, you may opt out of the sale of your personal data.

To exercise these rights, please contact us using the details provided below. We will respond within the legally required time frame.

Cookies

Our website uses functional and analytical cookies to help us understand how visitors use our website and to improve its functionality. For customers in the United States, we comply with the CCPA regarding the use of cookies and other tracking technologies. You can manage your cookie preferences through our website’s cookie settings.

Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time. This page will always display the most recent version. If changes to this policy significantly impact the way we process your data, we will notify you via email.

Contact Information

Aurelène
Based in The Netherlands
Chamber of Commerce Number: 783181222
Email: customerservice@aurelene.com

If you are a U.S. resident and have questions about how your data is handled, or if you wish to exercise your rights under the CCPA, you may also contact us at the email address above.

Feel free to contact us if you have any questions about our privacy policy or how we handle your data!