Warranty Policy
Aurelène Limited Warranty Policy
Thank you for choosing Aurelène. By using Aurelène products, you agree to the terms of the Aurelène Limited Warranty as outlined below.
Warranty Coverage
All Aurelène products purchased on Aurelène.com come with a limited warranty, subject to the terms and conditions stated herein. The warranty period begins on the date the original consumer purchaser receives the product.
Warranty Period
- Product Replacement: Free replacement for damage within one (1) year.
- Post-Warranty Repairs: If parts need replacement after the warranty period, an inspection fee and associated costs will apply.
Warranty Limitations
During the warranty period, the following circumstances are not covered free of charge:
- Failure to provide proof of purchase (invoice or receipt).
- Warranty period expiration.
- Damage caused by unauthorized disassembly, modification, or repairs.
- Damage resulting from misuse, negligence, or improper handling.
- Damage due to long-term storage in harsh environments.
- Cosmetic changes or natural wear and tear from regular use (e.g., discoloration or minor scratches).
Local Laws and Regulations
Warranty periods and conditions may vary based on local laws and regulations. Some jurisdictions do not allow limitations on the duration of implied warranties, so these limitations may not apply to you. You may have additional rights depending on your location.
Customer Service Support
If you have questions or need assistance with your Aurelène product, please contact us:
Email: customerservice@aurelène.com
Our professional customer service team will respond to your inquiry within 24 hours.
Thank you for being a valued Aurelène customer. We are committed to delivering the highest quality products and support.